NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

CCONNENet's avatar
CCONNENet
Aspirant
Nov 17, 2018

Nighthawk App (formerly up)

Just installed new router successfully, it’s working great. Would like to use Nighthawk app going forward, but the app won’t load on two different iPads or my iPhone. Any ideas? I’m thinking the pr...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 20, 2018

Hi CCONNENet,

 

Welcome to the community!

 

1. What is the model number and firmware version of the router?

2. What is the iOS version of your devices?

3. What version of the app do you have installed?

4. Have you tried other devices (Android, PC, Mac)?

5. When you say it doesn't load, is it on a certain tab on the app or the app does not open at all?

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 23, 2018

    Hi CCONNENet,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team

    • CCONNENet's avatar
      CCONNENet
      Aspirant
      Nov 24, 2018
      Tried installing again, for about the tenth time, this time it worked! Thanks for checking in.