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Forum Discussion
Nighthawk App Freezing on Splash Screen
I just setup an R7000 Nighthawk router. The router works great but I cannot get the app to load beyond the splash screen on either of my Samsung devices. I am trying to use the app on a Samsung S10...
Correct-the app version is V2.4.10.60. Just checked for a firmware update on the router and it indicated there are none. My current version
is:
Firmware Version
V1.0.9.88_10.2.88
Per Google Play, the app is listed as NETGEAR Nighthawk-WiFi Router App
I just discovered that when I go to Google Play on either my phone (Samsung S10+) or tablet (Samsung TabS 5e) it shows the app as Installed. And, when I tap Open, the Nighthawk app opens and does not freeze. This is the only way I can currently open the app without freezing. I am wondering if this may be a security or other setting.
Thanks.
FYI...I again just did the recommended Force Stop and cleared the Data and Cache. I was able to get the app to start. I went through the sign in process and got it working. I then closed the app and tried to reopen it, but it froze at the splash screen.
OK. I think I have resolved the issue. When I was installing the router initially, the setup failed so I did a 2nd setup. The 2nd one succeeded. However, I discovered in settings that I had 2 routers set up. The first one showed up in Red and the 2nd one in Green. Both were listed as R7000. I deleted the one in Red. That appears to have solved the issue. I suspect the app was trying to connect to the failed install. That doesn't explain why I was able to open the app from Google Play, but both devices now open the app fine. Thanks.
Good detective work.
When I use the Nighthawk app to go for remote management rather than local access, it sees by an R7800 with a green dot beside the name and an R7000P with a red dot.(It is picking these up from a MyNetgear account.) The latter is actually offline and is not available. But it does not prevent the app from launching.
By the way, asking the router to look for new firmware is not 100% reliable. There may be a newer version that has yet to hit the update server, or even hotfix (beta) versions that may never get there.
The best check is on the support pages for your hardware.
