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Forum Discussion
Nighthawk App (iOS) Useless - Cannot Access Settings on R7000
The new Nighthawk App on iOS appears, to me, to be useless. It launches, it sees and connects to my router, but then no matter what I try to do next I get stuck with the whirling circles of endless ...
Hi ZoeMacUser, welcome to the community! Please try re-installing the app and check if the issue will persist. Also, doe the issue occur when using another device (another iOS or Android)? Please indicate the exact firmware version of the router.
Dexter
Copy. Reinstalling the app just now made no difference in the behavior. Everything is exactly the same.
Firmware Version
V1.0.9.64_10.2.64
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Dexter
Hello,
I'm having a nearly identical issue with the app (iOS) with the R7800. It's new, and I went through the set up (giving temporary names and passwords to everything just to get through the process thinking I could change them later) and immediately got caught in the endless cycle of waiting for it to communicate, with the added complication of the router disconnecting from the internet. It locked up during the firmware check so I have no idea if that worked.
I deleted the app, rebooted everything, immediately had internet access. Thinking everything sorted out I downloaded the app again, tried to connect - right back into endless cycling and the internet connection dropped. Did this a few more times changing the order, etc - end result I'm online and everything is great as long as I don't open the app. The second the app detects the router the router drops internet and then the app goes into the endless little circle swirling.
Right now I have no way of communicating with the router to change any settings or monitor it or anything. Technically it's working. I have internet access. I suppose the silver lining is I didn't pick too silly of a temporary SSID during set up?
Help? Suggestions? If I can't get the app to work is there really anything I can do?
