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Forum Discussion

pdegan2814's avatar
May 19, 2021

Nighthawk App keeps failing at trying to disable Netgear Armor, WHAT THE THE HECK YOU GUYS

So apparently setting up my RAXE500 Router activated a trial of Netgear Armor. I don't want it. The web portal for the router doesn't have the ability to disable it. The mobile app claims to, but EVERY SINGLE TIME I click the toggle to disable it, it times out after 60 seconds. EVERY. SINGLE. TIME.

 

How, HOW do I turn this darn thing off?!?

8 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello pdegan2814, 

     

    May you reinstall the Nighthawk app and attempt to disable Armor again. Looking forward to hearing back!

     

    Christian 

    • gozmon's avatar
      gozmon
      Tutor

      I reinstalled the Nighthawk app[... it still does not work.

  • I sympathise.  The Nighthwawk app is crap and I can't find a way to access fromthe Web GUI.  anyone else?  I can't wrok (Nighthawk blocking a Major US corporation)

    • FURRYe38's avatar
      FURRYe38
      Guru

      You should be able to access the routers web page using a wired PC and web browser pointed at 192.168.1.1 or routerlogin.net or what ever the gateway IP address is seen when a wired PC is connected to the router if it's in router mode. 


      gozmon wrote:

      I sympathise.  The Nighthwawk app is crap and I can't find a way to access fromthe Web GUI.  anyone else?  I can't wrok (Nighthawk blocking a Major US corporation)


       

      • gozmon's avatar
        gozmon
        Tutor

        Yes, "You should be able to access the routers web page using a wired PC and web browser pointed at 192.168.1.1 or routerlogin.net or what ever the gateway"  BUT you can not turn off "Netgear Armor" from the web UI.