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Forum Discussion
SenperFi
Feb 21, 2024Aspirant
Nighthawk app log in
Good morning, I have spent about 3-4 hours with support attempting to log into the Nighthawk app. It is a new modem router cax80 When I log in with admin and my password (changed using my router l...
plemans
Feb 21, 2024Guru - Experienced User
Are you able to log in through the browser?
SenperFi
Feb 21, 2024Aspirant
Yes I can log into my modem/router via the browser but not the app on the iphone (s)
- plemansFeb 21, 2024Guru - Experienced User
did you try disabling random mac/ip address and Icloud relay on the iPhone
- SenperFiFeb 21, 2024Aspirant
no and that has never come up while T/S with the netgear folks. Not sure how to do either of thosoe but can try it
- michaelkenwardFeb 21, 2024Guru - Experienced User
plemans wrote:
did you try disabling random mac/ip address and Icloud relay on the iPhone
More on that here:
NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities
Hard to suggest anything else without knowing what happens when you try to login. about what happens, messages and the like.
- SenperFiFeb 21, 2024Aspirant
Here is what happens
1. Log in screen appears I put in admin and my password
2. Get the white circles spinning attempting to log in
3. circles back to log in screen
4, Makes an attempt to get to dashboard
5. Times out and says if problem continues reboot
6. Back to log in screen