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Forum Discussion
Just1080
Jan 18, 2022Tutor
Nighthawk App Logon Timed Out
Hello, I have been attempting to sign onto my Admin for the NightHawk Application, however, I am having the issue of Nighthawk Application stating, “Logon Timed Out, Please Try Again. If issue is pers...
michaelkenward
Jan 18, 2022Guru - Experienced User
Just1080 wrote:
Hello, I have been attempting to sign onto my Admin for the NightHawk Application, however, I am having the issue of Nighthawk Application stating, “Logon Timed Out, Please Try Again. If issue is persistent, try rebooting your device.”
Has this just started happening? Or is this the first time you have tried using the app?
Which Nighthawk App is this? Android? iOS?
What Netgear device are you using? What firmware is on it?
The behaviour of the Nighthawk app depends on those key factors.
It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
Is the A7000 WiFi USB Adapter listed in your footer involved in this in anyway? Or did you just click the first thing that popped up when you wrote your message?
- Just1080Jan 18, 2022TutorI’ve been log-in to the Nighthawk application before when I finished purchased the product in 2021. I am using iOS. I have the R7000P/Nighthawk AC2300. I don’t know how to check the firmware.
I have a Spectrum Modem, Hiltron Technologies. DOCSIS 3.1eMTA
I’ve tried resetting the router as well, and I still have the same issue.- jpeters787Jan 26, 2022InitiateExact same problem, tried everything mentioned. Is there a fix???
It's no longer an option to access router settings from website, stuck without any way to do anything- Just1080Jan 26, 2022TutorI have no fix yet. I haven’t received any help from Netgear at all. My WIFI been running slow on gaming systems and smart TVs and I think it due to my router having an update, however, no solution to fix Netgear Nighthawk App issue. Does not seem like employees at Netgear even know.