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Forum Discussion

Sund0387's avatar
Sund0387
Guide
May 11, 2020

Nighthawk App Logon Timeout

I can not access my WiFi settings using the Nighthawk App. I get to the admin login portion and type in my password and an error message pops up saying logon timeout. I’ve tried resetting the admin...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 13, 2020

Hello Sund0387,

 

Welcome to the community! May you let us know the current Nighthawk app version you have installed (iOS or Android)?

 

Thanks,
Christian 

  • Sund0387's avatar
    Sund0387
    Guide
    May 13, 2020
    Version 2.5.1.10 on iOS.
    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      May 14, 2020

      Sund0387, 

       

      Can you check to see if you're able to access the admin page using a web browser. 

       

      Christian 

      • Sund0387's avatar
        Sund0387
        Guide
        May 15, 2020
        Yes, I’m able to access this. I type in the same credentials in the app and get the error message.

        I’ve also uninstalled and reinstalled the app on my phone, tried changing my admin password, restarting my modem/router.

        None of this works—it is an issue with the app.

        One of your colleagues informed me via chat that others are having this issue as well, and that your engineers are working on pushing out an app update. Is this correct?
  • Iggy1's avatar
    Iggy1
    Aspirant
    Nov 27, 2021
    ISO