NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk App Logon Timeout
I can not access my WiFi settings using the Nighthawk App. I get to the admin login portion and type in my password and an error message pops up saying logon timeout. I’ve tried resetting the admin...
Hello Sund0387,
Welcome to the community! May you let us know the current Nighthawk app version you have installed (iOS or Android)?
Thanks,
Christian
Version 2.5.1.10 on iOS.
Sund0387,
Can you check to see if you're able to access the admin page using a web browser.
Christian
- Yes, I’m able to access this. I type in the same credentials in the app and get the error message.
I’ve also uninstalled and reinstalled the app on my phone, tried changing my admin password, restarting my modem/router.
None of this works—it is an issue with the app.
One of your colleagues informed me via chat that others are having this issue as well, and that your engineers are working on pushing out an app update. Is this correct?According to Netgear, not always the most reliable source, the Nighthawk app does not support the C7000, it that is what you have.
Which products support the NETGEAR Nighthawk app? | Answer | NETGEAR Support
Just the C7000V2.
The C7000 is down to the Netgear Genie app.
