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Forum Discussion

Sund0387's avatar
Sund0387
Guide
May 11, 2020

Nighthawk App Logon Timeout

I can not access my WiFi settings using the Nighthawk App. I get to the admin login portion and type in my password and an error message pops up saying logon timeout. I’ve tried resetting the admin...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 14, 2020

Sund0387, 

 

Can you check to see if you're able to access the admin page using a web browser. 

 

Christian 

Sund0387's avatar
Sund0387
Guide
May 15, 2020
Yes, I’m able to access this. I type in the same credentials in the app and get the error message.

I’ve also uninstalled and reinstalled the app on my phone, tried changing my admin password, restarting my modem/router.

None of this works—it is an issue with the app.

One of your colleagues informed me via chat that others are having this issue as well, and that your engineers are working on pushing out an app update. Is this correct?
    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      May 16, 2020

      PS A good place to check out stuff on the C7000 is the appropriate section of this place:

       

      Cable Modems & Routers

      The support pages for the C7000 also suggest that you need the Netgear Genie:

       

      If you visit the support pages:

      Support | NETGEAR

      you can feed in your model number and find the documentation and downloads for your hardware.


    • Sund0387's avatar
      Sund0387
      Guide
      May 16, 2020
      I believe I have C7000v2. That’s what it says when I access the router setting through a web browser anyway?

      I’ll try the genie app again, but that one wasn’t working for me either. Did some digging and found that it is no longer updated and that people are supposed to migrate to the nighthawk app?
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        May 16, 2020
        Sund0387 wrote:
        I believe I have C7000v2. That’s what it says when I access the router setting through a web browser anyway?

        OK. That wasn't obvious from your earlier messages.

         

        Knowing the exact details is important.

         

        Netgear's "drop-down" database is often out of date.I see that your model is not listed as an option!