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Forum Discussion
Nighthawk App Logon Timeout
I can not access my WiFi settings using the Nighthawk App. I get to the admin login portion and type in my password and an error message pops up saying logon timeout. I’ve tried resetting the admin...
According to Netgear, not always the most reliable source, the Nighthawk app does not support the C7000, it that is what you have.
Which products support the NETGEAR Nighthawk app? | Answer | NETGEAR Support
Just the C7000V2.
The C7000 is down to the Netgear Genie app.
I believe I have C7000v2. That’s what it says when I access the router setting through a web browser anyway?
I’ll try the genie app again, but that one wasn’t working for me either. Did some digging and found that it is no longer updated and that people are supposed to migrate to the nighthawk app?
I’ll try the genie app again, but that one wasn’t working for me either. Did some digging and found that it is no longer updated and that people are supposed to migrate to the nighthawk app?
Sund0387 wrote:
I believe I have C7000v2. That’s what it says when I access the router setting through a web browser anyway?OK. That wasn't obvious from your earlier messages.
Knowing the exact details is important.
Netgear's "drop-down" database is often out of date.I see that your model is not listed as an option!
- As of March 2020, the C7000v2 is listed as being supported on the Netgear website.
https://kb.netgear.com/000055505/Which-products-support-the-NETGEAR-Nighthawk-app
Sund0387 wrote:
As of March 2020, the C7000v2 is listed as being supported on the Netgear website.That's why it is important to know the version. Not all C7000s are equal. Thanks to Netgear's database, your first message said C7000, effectively V1.
Support for the Nighthawk App requires a firmware change on modems and routers. Unfortunately, there is nothing that Netgear can do about the firmware on a cable modem/router. That is in the hands of the Internet service provider, most of which seem to be reluctant to upgrade modems on their networks, especially when they were not the original supplier.
In the case of the C7000v1, users are struck with the Netgear genie, an option that many people prefer because it is more powerful than the Nighthawk App. The Genie supports things like Parental Controls. The Nighthawk app ditched that free service in favour of the paid-for Circle.
The C7000v2 must have emerged after Netgear moved over to the Nighthawk App. Unfortunately, Netgear doesn't help with the manual for the C7000v2. That also talks about the genie app. Go figure.
As it is, serious users avoid all of those mobile apps. They prefer the browser graphical user interface. That will also work on mobile devices.
You may have to do that until Netgear comes up with a solution to your inability to get the Nighthawk App to play nicely. As your purpose seems to be to control the wifi, the browser is as good a way to go as any.
We don't know what it is that you want to control with the wifi. There are some things that you can control with the browser that are beyond the app's capabilities. Parental Controls, for example, are beyond the scope of the Nighthawk app, unlike the older genie.
Bit of a mess I'd say.