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Forum Discussion
Nighthawk app missing remote management, speed test, and blank device names
I am running Nighthawk app version 2.8.1.0 (this version was loaded from the apple app store tonight). I do not have speed test functionality, I cannot enable remote management because it does not e...
Hi. A couple weeks ago I had a speed test tile. Then it has disappeared, I can’t check my speed on my r7000 nighthawk app. How can I get the tile back?
My speed test tile is missing as well i noticed it a few days ago. I called and they told me it’s because my router security service was up and needs to be renewed and that it was a perk of that service. Also to renew it was like 200 bucks for 3 years or like 2800 for lifetime or something crazy like that. Yep I laughed and hung up.
XR500
V2.3.2.134
XR500
V2.3.2.134
- Well that also probably explains why mine is missing then. Really it should be a standard feature when you can just hit up an online speed test for free 😂 it was just nice to be able to do it from the router itself.
LethalHogue33 wrote:
I called and they told me it’s because my router security service was up and needs to be renewed and that it was a perk of that service.Doesn't make sense.
Speedtest has nothing to do with "security service", whatever that means.
This is what you should see.
Also to renew it was like 200 bucks for 3 years or like 2800 for lifetime or something crazy like that. Yep I laughed and hung up.
XR500
V2.3.2.134That is worrying.
Who did you call? If it was a number you found on the Internet, there is a high probably that you are yet another victim of a widespread scam, and that the people you talked to had nothing to do with Netgear.
By the way, the XR500 has its own support zone, manned by people who understand how those routers work.
This may be an app issue, but that is tied closely to the firmware.
You might get extra help here:
Nighthawk Pro Gaming Routers - NETGEAR Communities
