Forum Discussion

Aspirant

Jun 10, 2019

Nighthawk App not compatible

I've just setup my Nighthawk D7000v2 (including registering for a Netgear account) but the Nighthawk App is stating my router is not compatible with the App. Any Suggestions/Advice kind regards M...

michaelkenward

Guru - Experienced User

Jun 11, 2019

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

Netgear is trying to kill the "genie" app by forcing the Nighthawk app on people. But the latter is inferior to the genie and does not support many devices.

Netgear says that it will not update the genie app, but this does not mean that the existing version will not work.

Which NETGEAR home router models can I manage using the NETGEAR genie app? | Answer | NETGEAR Support

MartinDrew71
Aspirant
Jun 11, 2019
I have firmware: V1.0.0.41_1.0.1
if I click on update I get the message I have the latest version
- michaelkenward
  Guru - Experienced User
  Jun 11, 2019
  MartinDrew71 wrote:
  
  I have firmware: V1.0.0.41_1.0.1
  
  if I click on update I get the message I have the latest version
  
  That guarantees nothing.
  
  It usually works, but there can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
  
  The only way to check is to visit the support pages for your device.
  
  If this really is the D7000v2 listed in your message, it is not the latest.
  
  Indeed, there is no version with that number for the D7000v2 or for the D7000v1.
  
  D7000 | Product | Support | NETGEAR
  
  D7000v2 | Product | Support | NETGEAR