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Forum Discussion

ARMD's avatar
ARMD
Aspirant
Mar 28, 2022
Solved

Nighthawk app not logging in to r7000 router

running iphone ios 15.4  unable to log into my router with the nighthawk app. i have changed the router password and deleted the special characters without success. i have deleted the nighthawk app s...
  • FURRYe38's avatar
    FURRYe38
    Apr 04, 2022

    Let us know if a reset and setup from scratch and ensure you log out of the router web page works to help get the NH app to fully connect. 

    ARMD wrote:

    I forgot i can backup my settings then reset router and import the settings again.

     

plemans's avatar
plemans
Guru - Experienced User
Mar 28, 2022

Are you able to log in through the browser? 

We've been seeing a lot of reports of people not able to use the app to log in. 

ARMD's avatar
ARMD
Aspirant
Mar 29, 2022

any other insights into the app issue?

  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 30, 2022

    we're waiting on netgear to have a response/app update as well. 

    I've seen some try a factory reset but it doesn't help many

    • ARMD's avatar
      ARMD
      Aspirant
      Mar 30, 2022

      there was a recent app update but it did not help. i do not want to reset the router and will wait and see. 

      • calli's avatar
        calli
        Guide
        Apr 03, 2022

        Had the same problem with the Nighthawk App - timed out.

        Solved the problem after reset - it had 2 active logins.

        Told it to close them and then opened setting on PC.

        Nighthawk then miraculously worked and is still working.