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Forum Discussion
Nighthawk App Not Working after Firmware Upgrade (Nighthawk MK-83)
I did a manual update of my Router and Satellites with Tech Support. The iPhone app is now useless. The Network Map shows only my Router and two of my three Satellites. When I go to the Device Manage...
Try a uninstall of the app, reboot mobile device, then re-install app.
Try a factory reset on the router unit and setup from scratch using a wired PC and web browser, once fully setup, log back in to all and check devices.
I did uninstall the app, restart my iPhone and then reinstalled the app. Both my iPhone and iPad are still having the same problem.
I just did a factory reset with Tech Support - after we did that, this problem started. They had no solution. Why would the web app make a difference?
Wouls help to get the system setup first using the routers web page, then after its setup, the NH may work after that. If not, NG support will need to pass this to the app team for review.
I have the system up and running. Tech Support had me factory reset and start over using the app. It is operating fine except for the app - the network map is incorrect (missing a satellite) and the device manager returns an error.
Keep in contact with NG support then.