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Forum Discussion

JoeM11's avatar
JoeM11
Star
Mar 03, 2021
Solved

Nighthawk app same "firmware not updated" when it is the correct version

I am unable to connect although I have the correct firmware version.  Probably an App issue but they need to get this fixed.
  • Christian_R's avatar
    Christian_R
    Mar 05, 2021

    Hi JoeM11, 

     

    Thanks for confirming. Your device's firmware is up to date and you should be good to go. I'll have the info forwarded to our App Team to look into the Nighthawk app and request for any changes needed.

     

    Regards,

    Christian 

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 05, 2021

Hello JoeM11, 

 

Thanks for the feedback. Would you mind providing the model number of your router, the current firmware version it's on, and the Nighthawk app version you have installed for me to check on this further.


Thanks,

Christian 

JoeM11's avatar
JoeM11
Star
Mar 05, 2021
Model C7800
Firmware: v3.01.43
App: 2.8.5.16
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Mar 05, 2021

    Hi JoeM11, 

     

    Thanks for confirming. Your device's firmware is up to date and you should be good to go. I'll have the info forwarded to our App Team to look into the Nighthawk app and request for any changes needed.

     

    Regards,

    Christian 

    • JoeM11's avatar
      JoeM11
      Star
      Mar 10, 2021

      This is still not working....please update your App and fix the issue

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Mar 11, 2021
        JoeM11 wrote:

        This is still not working....please update your App and fix the issue

        What is not working?

         

        What does "am unable to connect" mean? Is that the problem?

         

        Is it logging into the modem router with the Nighthawk app? Android? iOS?