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Forum Discussion
Solved
Nighthawk app same "firmware not updated" when it is the correct version
I am unable to connect although I have the correct firmware version. Probably an App issue but they need to get this fixed.
Hi JoeM11,
Thanks for confirming. Your device's firmware is up to date and you should be good to go. I'll have the info forwarded to our App Team to look into the Nighthawk app and request for any changes needed.
Regards,
Christian
JoeM11 wrote:
This is still not working....please update your App and fix the issue
What is not working?
What does "am unable to connect" mean? Is that the problem?
Is it logging into the modem router with the Nighthawk app? Android? iOS?
iOS...cannot use the App...when “detecting” it then says Firmware out of date although the firmware is up to date...confirmed several times...so it must be a defect in the App that they need to fix.
I think you'll find that there are quite a few bugs in the latest iOS app, as has been mentioned here quite a bit in recent weeks, if not longer.
Here's a taster:
Search - NETGEAR Communities – iOS nighthawk app
Sort by date. Not a pretty sight.
You have added a new bug. Unlike the issue you see, which seems to be mostly cosmetic, some of the bugs really do hinder the operation of the iOS app. You just have something annoying that does not make sense. (The app should never report firmware issues for cable modems, unlike DSL modems, because it can't do anything about them.)
Christian_R has already told you that they have passed on your report. Don't hold your breath waiting for action. The update process seems to take time.
- Thanks...really stinks that I can’t use the tool...it was one of the main reasons I got it
What do you want to use it for?