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Forum Discussion
Solved
Nighthawk app same "firmware not updated" when it is the correct version
I am unable to connect although I have the correct firmware version. Probably an App issue but they need to get this fixed.
Hi JoeM11,
Thanks for confirming. Your device's firmware is up to date and you should be good to go. I'll have the info forwarded to our App Team to look into the Nighthawk app and request for any changes needed.
Regards,
Christian
What do you want to use it for?
Managing bandwidth by device...locking down my kids...etc
Yes. Those functions are the real victims of this iOS "update".
You can do some of this stuff with a browser when you are "on site".
As a stop gap, have you looked into doing this with a mobile browser on your mobile?
The latest Nighthawk app no longer supports standard (free) Parental Controls, only the paid for Circle.
Parental Controls still work but you may have to to manage them with the desktop genie for your operating system.
On a mobile device you can use a browser and login to your Parental Controls account at opendns.
Manage things from there.
- Is anyone else having this issue??
- Yes! I have the same issue & I'm on Android, so it's not just an ios issue. I bought the C7800 to replace an older model which I was able to see in the app. I'm on Comcast as well & have its latest version.
- These guys need to get this fixed!!
- Another Nighthawk update with no fix for this issue...not sure why this is not a priority for these folks...to pay $300+ and not be able to use the app is very wrong.
- Update: still not fixed, no communication, not priority for them...very poor experience. Someone over there should lose their job for allowing this to be a product unsupported.
- Another update, another disappointment...issue still not resolved
- Another month has passed and Netgear has still not fixed the compatibility issue with its App. Can anyone get this done? Miserable customer experience here!
- Am getting the same screen, trying to use Nighthawk app. Everything up to date.
- Another App update, another disappointment…these guys are a joke and just don’t care that we can’t use a tool that we all paid for when we purchased. Not sure why someone in management doesn’t step up and get this fixed today!!!!!
