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Forum Discussion

JoeM11's avatar
JoeM11
Star
Mar 03, 2021
Solved

Nighthawk app same "firmware not updated" when it is the correct version

I am unable to connect although I have the correct firmware version.  Probably an App issue but they need to get this fixed.
  • Christian_R's avatar
    Christian_R
    Mar 05, 2021

    Hi JoeM11, 

     

    Thanks for confirming. Your device's firmware is up to date and you should be good to go. I'll have the info forwarded to our App Team to look into the Nighthawk app and request for any changes needed.

     

    Regards,

    Christian 

Óscar's avatar
Óscar
Tutor
Jul 28, 2021
I also get the firmware out of date on the nighthawk application. I am on spectrum and they told me the firmware is up to date. I contacted Netgear and they couldn't help me because my warranty expired and I needed to pay. They can't fix this small problem. Please fix this problem.
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 29, 2021

You'll need to disregard the FW update message in the app. 

  • Óscar's avatar
    Óscar
    Tutor
    Jul 29, 2021
    How would I discard that massage? I don't see any way to discard
    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Jul 29, 2021
      Óscar wrote:
      How would I discard that massage? I don't see any way to discard

      As FURRYe38 said "disregard" the message. As in, ignore it.

       

       

      • Óscar's avatar
        Óscar
        Tutor
        Jul 29, 2021
        I'm sorry but you didn't understand me. I can't even use the app with firmware is out of date message and I can't ignore it. They need to fix this app.