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JoeM11's avatar
JoeM11
Star
Mar 03, 2021
Solved

Nighthawk app same "firmware not updated" when it is the correct version

I am unable to connect although I have the correct firmware version.  Probably an App issue but they need to get this fixed.
  • Christian_R's avatar
    Christian_R
    Mar 05, 2021

    Hi JoeM11, 

     

    Thanks for confirming. Your device's firmware is up to date and you should be good to go. I'll have the info forwarded to our App Team to look into the Nighthawk app and request for any changes needed.

     

    Regards,

    Christian 

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Jul 29, 2021
Óscar wrote:
Please fix this problem.

Please read the previous conversations.

 

The only problem is in the inability of some people to ignore a meaningless message.

 

Netgear knows about this bug in its app it and has said it will mend the thing.

 

That message has no effect on how a modem/router works, so don't expect immediate action. There are more important bugs to fix that really do break things.

 

Experienced users go nowhere near a mobile app in the first place.

 

 

 

JoeM11's avatar
JoeM11
Star
Jul 29, 2021
Do you work for Netgear? You sound just like them. We all should be able to us the App…period…hard stop
  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 29, 2021
    JoeM11 wrote:
    Do you work for Netgear?

    No, but I can read.

     

     

    • JoeM11's avatar
      JoeM11
      Star
      Jul 29, 2021
      Read maybe…interpret…obviously not