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Forum Discussion

JoeM11's avatar
JoeM11
Star
Mar 03, 2021
Solved

Nighthawk app same "firmware not updated" when it is the correct version

I am unable to connect although I have the correct firmware version.  Probably an App issue but they need to get this fixed.
  • Christian_R's avatar
    Christian_R
    Mar 05, 2021

    Hi JoeM11, 

     

    Thanks for confirming. Your device's firmware is up to date and you should be good to go. I'll have the info forwarded to our App Team to look into the Nighthawk app and request for any changes needed.

     

    Regards,

    Christian 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 29, 2021

For users having problems with the NH app and your product model, you'll need to keep in contact with NG support as they need to review this. Nothing else we can do here in the forums. 

 

Thank you. 

 

Christian_R 

JoeM11's avatar
JoeM11
Star
Jul 29, 2021
Trying…they say on the list…poor service
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 29, 2021

    Then you'll need to be patient. 

    Good Luck. 

    • Scopinj's avatar
      Scopinj
      Initiate
      Dec 02, 2021
      It is December 2, 2021 and this is still an open issue.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 02, 2021

        Have you made contact wtih NG support about this? Theres not much the forum can do. This will need to be addressed by NG. 

        Scopinj wrote:
        It is December 2, 2021 and this is still an open issue.