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Forum Discussion
Nighthawk App Speed test is not working properly
The NIGHTHAWK APP Speedtest is not working properly on my iPhone 8 Plus. The download speeds are 0.00 upload speeds are ok. When I take a speedtest using Ookl a, etc my internet speed is fin...
The speed test is run on the router, not on the mobile device - the App is just the controller, reading and displaying the test results and the history from the router. Unless all Nighthawk App on iOS show the 0.00 on the download side (there would be more reports) this looks more like an interoperability problem with the router model/firmware. In the App, go to the Main/Home menu and select -> About. Provide exact router model, router firmware, and App version (or an About screenshot) so Netgear can investigate.
AC1600 Smart Wifi Router Product R6260...this is removed from the choices above so I had to manually input this...maybe many people are having issues with this model????
NIGHTHAWK ROUTER INFO...
NeedSupport_2 wrote:
AC1600 Smart Wifi Router Product R6260...this is removed from the choices above so I had to manually input this...maybe many people are having issues with this model?
...or simply not added (yet) to the product lists. There was just an update of the product lists going on these days as we have seen some test formatted lists temporarily - ChristineT can you please ensure that all newer routers are added here (and not only Nighthawk routers, as also non-Nighthawk-routers can be used with the Nighthawk App. Confusion by marketing complete.
- The Netgear App do not show the download speed result for my AC2400 that I just purchased
