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NeedSupport_2's avatar
NeedSupport_2
Tutor
Oct 11, 2018

Nighthawk App Speed test is not working properly

The NIGHTHAWK APP Speedtest is not working properly on my iPhone 8 Plus.  The download speeds are 0.00 upload speeds are ok.  When I take a speedtest using Ookl a, etc my internet speed is fin...
Kilika702's avatar
Kilika702
Aspirant
Dec 09, 2018
It appears the Nighthawk app has numerous glitches. Along with unable to test download speed, the guest WIFI feature always says “cant find router” when I am attempting to allow guest access. I would have to close out to the Nighthawk app and log back in. After logging back in the guest access feature is on.
schumaku's avatar
schumaku
Guru - Experienced User
Dec 09, 2018
Kilika702 wrote:
It appears the Nighthawk app has numerous glitches. Along with unable to test download speed, ...

This is related to the router firmware - check the router Web UI and you will find probably the same issue. And no, the problem does by far not apply if using the App with all Nighthawk models.

 

Kilika702 wrote:
the guest WIFI feature always says “cant find router” when I am attempting to allow guest access. I would have to close out to the Nighthawk app and log back in. After logging back in the guest access feature is on.

Disabling and enabling the guest access does (like various other wireless admin actions) temporary disable the wireless radio on the most (likely all) Nighthawk routers (or for the sake of it also the Netgear R6xx, Cable, and DSL routers), regardless if using the Web based Genie, the Genie App, or the Nighthawk App.

 

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 18, 2018

    Hi all,

     

    Latest update from engineering is that the fix will be available on the next firmware release for the affected models. Please make sure that your device firmware is up to date if you haven't checked yet.

     

    Dexter

    Community Team

    • juanvco's avatar
      juanvco
      Aspirant
      Jan 04, 2019
      This issue has been happening for a while. I'm using the latest firmware and nothing got fixed. I also noticed this last firmware made my router very unstable. I have to reset it at least 3 times a week to have a better performance.

      Model: X4S R7800
      Firmware: 1.0.2.60
      • tontod1's avatar
        tontod1
        Aspirant
        Jan 06, 2019
        For the R7450, the firmware update seems to have fixed the problem. My router has been working great and the Download Test is also working great

        Thanks
        Marco