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Forum Discussion

nmara's avatar
nmara
Tutor
Mar 28, 2021
Solved

Nighthawk App timing out after a firmware update to R7900P

I have a Nighthawk R7900P and yesterday I updated the firmware, based on an email from Netgear.  Now when I try to access the Nighthawk APP, it tries to login and then I get "Logon timed out, please ...
  • plemans's avatar
    plemans
    Mar 29, 2021

    A factory reset of the router and then reinstalling the router. Sometimes firmware changes enough that old settings need to be cleared out. 

plemans's avatar
plemans
Guru - Experienced User
Mar 28, 2021

If there's issues after a firmware update, a reasonable first step is a factory reset and clean install. By clean, I mean don't install from a backup configuration. 

  • nmara's avatar
    nmara
    Tutor
    Mar 28, 2021

    Thanks for the suggestion. Are you suggesting a reinstall of the router or just reinstalling the nighthawk mobile app?  I tried reinstalling the nighthawk app and it was more of the same 

    • plemans's avatar
      plemans
      Guru - Experienced User
      Mar 29, 2021

      A factory reset of the router and then reinstalling the router. Sometimes firmware changes enough that old settings need to be cleared out. 

      • nmara's avatar
        nmara
        Tutor
        Apr 06, 2021

        Thanks that did it.