nighthawk app will not test speed/cannot download updates

Question

I have a nighthawk r7960P router new Jan 2020. Have haver been able to update firmware so I gave up on that until next update. BUT now the router nighthawk app will not test my speed. So i went to the downloads for my model and tried to download the update and all it does is start to open tab after tab continually until I stopped at 50 tabs. It never downloaded the file. I tried an update from the app on my iPhone because it said I needed one..same but now it does not say I need an update but if I sign in on line in the advanced tab it says I need an update..and it I go thru that process..it does not update..so back to the app and alas it no longer says I need update but will not test my spee... I deleted/ reinstalled the app..same. If I look in the setting for my router on the app, it says I have a R760P connected locally..

Everything seems slow. I used to tap on the app and it opened in second or two and devices showed also in second or two..now it takes like a full minute to find my router and then my devices..but no testing my speed...just circle goes around and around. Any suggestion./

schumaku · Answer

OldBob&nbsp;wrote:BUT now the router nighthawk app will not test my speed.The App does only control and trigger the router to run the speed test - on the router. Not on the App. The result will be returned to the App once finished.&nbsp;&nbsp;OldBob&nbsp;wrote:So i went to the downloads for my model and tried to download the update and all it does is start to open tab after tab continually until I stopped at 50 tabs. It never downloaded the file.Should be fine - here the current one R7960P Firmware Version 1.4.1.50&nbsp;&nbsp;&nbsp;

OldBob · Answer

When I click on your link the same thing happenns..it starts to download and then it starts to open tabs..over and over across my screen..I have to stop it and or it goes on and on..

So your telling me maybe I have a problem with the actual router? It NEVER would update firmware but I was not willing to go without a router to return to Netgear and pay to return so I was hopeing this forum could help me as in the past. If I do a speed test from Ooka it works fine,. Would resetting the router (holding in the reset button thing) and starting over be wise?

OldBob · Answer

I also have a .cfg file that I did the day I put in the router in January..would that help?

OldBob · Answer

More info from me.&nbsp; I found the download file on my other laptop you referenced but alas, as it never did, the update does not update the version.&nbsp; I spent many many hours with Netgear trying to fix this inability but they could not explain so i left it hoping the next version would have a correction to the issue.&nbsp; But the speed test always worked.&nbsp; More info is if I use the W10 Ookla app it no longer works either on either of my laptops but the direct Ookla website does so something is interferring with this signal you mention sending the speed test to begin on the router.&nbsp;

michaelkenward · Answer

What is the modem in front of this router?
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Firmware updates are best done manually.
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If you visit the support pages:Support | NETGEARyou can feed in your model number and find the documentation for your hardware.It will also have any firmware for your device.The release notes with the firmware explain how to download, unpack and install the new version. The manual also describe the process.
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nighthawk app will not test speed/cannot download updates

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