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Forum Discussion

Bob333's avatar
Bob333
Aspirant
Apr 13, 2019

NightHawk App

I have changed the device description, saved it, and returned to the devices page. The new name is there. However, When I close the app and return later the new description reverts to the original de...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 15, 2019

Hi Bob333,

 

Welcome to the community!

 

1. What is the firmware version of the router?

2. What is the OS (Android, iOS) of the device that you have the app installed on?

3. What version of the app do you have installed?

4. Have you tried re-installing it?

5. Does the issue persist on another device?

 

Dexter

DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 18, 2019

Hi Bob333,

 

I would like to follow up and check if you are still experiencing the issue.

 

Dexter
Community Team

  • Bob333's avatar
    Bob333
    Aspirant
    Apr 18, 2019
    Here are the answers to your prior questions. Thank you for helping.
     
    Bob
     
    1. What is the firmware version of the router?  1.0.3.66
    2. What is the OS (Android, iOS) of the device that you have the app installed on?  iOS 12.2  on iPhone
    3. What version of the app do you have installed?  2.3.1.37
    4. Have you tried re-installing it?  No
    5. Does the issue persist on another device?  The app is only on one device my iPhone.
     
  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 22, 2019

    Hi Bob333,

     

    I have sent you a message. Please check your inbox.

     

    Dexter
    Community Team

    • schumaku's avatar
      schumaku
      Guru - Experienced User
      Apr 23, 2019

      Bob333  what is shown in the router Web UI - Attached Devices - the renamed or the old names?

       

      What kind of devices (and how many different ones) does the router Web UI offer in the Attached Devices vs. the Nighthawk App?

       

      DexterJB keep the information in the public - many users are experiencing the same problems - all over different Nighthawk App supported devices, all over Genie supported devices. When does Netgear start to understand that there are systematic issues bottom up from the (non-existing?) design to the implementation level on both the router and the Apps!

      • Bob333's avatar
        Bob333
        Aspirant
        Apr 23, 2019

        Enough is enough. Evidently you Nighthawk App is defective. My problem is a simple one and I don't believe that I am the first user to have this issue. The problem should be simple to address and simpler to correct but you don't seem to care. These back and forth messages are wasting my time and I am through. One day when you update the app maybe it will perform as advertised. Until then-goodbye.