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Forum Discussion

Mirrorcat's avatar
Mirrorcat
Aspirant
Sep 20, 2019

Nighthawk App

Hello, I having trouble connecting to my router using the Nighthawk app.  I have remote management enabled in the app, however, when trying to remote connect at work it shows the router as being dis...
Mirrorcat's avatar
Mirrorcat
Aspirant
Sep 20, 2019

I forgot to mention when connecting at home the app works just fine.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Sep 25, 2019

    Hi Mirrorcat, welcome to the community! Does the issue persist after reinstalling the app? Also, have you tried using another device?

     

    Dexter

    • Mirrorcat's avatar
      Mirrorcat
      Aspirant
      Sep 28, 2019

      I have not tried to reinstall the app, I do have the newest version of the app.  I only have the one router to try this on.  I have had it work successfully twice but I have attempted to load romotely approx. 20 times.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 01, 2019

      Hi Mirrorcat, thanks fore responding. Please try reinstalling the app and check if the issue will persist. Also, I meant trying it on another mobile device if possible. Let me know how that goes.

       

      Dexter