Forum Discussion

Aspirant

Oct 21, 2019

Nighthawk App

When using the android Nighthawk app remotely or locally the device manager does not show a pause/unpause toggle for any device on my network. What is the problem? I have reinstalled and restarted eve...

Trndkil3

Aspirant

Oct 22, 2019

My firmware version for my router is v1.0 1.50 and I'm on Android 9,One UI 1.5
All forms of logged into router have no option for toggle pause/unpause either from a browser, my phone, or the windows netgear app on my laptop. There simply is nothing to toggle.

schumaku

Guru - Experienced User

Oct 22, 2019

Just in case: The router isn't possibly operating in pure wireless access point mode?

You might want to try the unbiquitous Netger problem reoslution approach and do a factory reset of the router, and reconfigure from scratch and re-test. If this does not resolve the issue(s) - clearly a router firmware issue. Why oh why I'm not wondering anymore about this mess ChristineT ?

Trndkil3
Aspirant
Oct 22, 2019
I'll try a factory reset and see what happens. I did notice that when trying to troubleshoot on the Netgear site they don't even show my router any longer so possibly they dropped support of it and in turn disabled that feature to get me to buy a new one?

Feels like when the new model of your current phone comes out.....you have problems with your old phone....the battery stops charging, drop calls, or you have to constantly reinstall or restart it to get working again. Seems like that kind of vibe.
- schumaku
  Guru - Experienced User
  Oct 22, 2019
  Trndkil3 wrote:
  I'll try a factory reset and see what happens. I did notice that when trying to troubleshoot on the Netgear site they don't even show my router any longer so possibly they dropped support of it and in turn disabled that feature to get me to buy a new one?.
  Not sure what you have noticed ... https://www.netgear.com/support/product/R6400.aspx