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Drownedziggy's avatar
Drownedziggy
Follower
May 03, 2020

Nighthawk app

Nighthawk app is broken

Login password not accepted no matter how many times I change to a new password. This started after having issues with the new update to the nighthawk app.

I was told to uninstall app and reinstall app .

Now I can not sign in no matter what new password I use. All I get is a notification saying that something went wrong and try again. Very frustrating I deleted the app until this gets fixed.

5 Replies

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  • Djl-jlb's avatar
    Djl-jlb
    Initiate
    Jun 05, 2020
    I am having the exact same issue. I Can log into the genie app and the router site itself with no problems, but I cannot log into the nighthawk app at all. Receive same message. It seems this a common issue. netgear please let us know if there is a fix for this issue.
    • Ram1234's avatar
      Ram1234
      Initiate
      Jun 14, 2020

      Nighthawk app gives error message when I attempt to login in to app I’ve followed all the steps and did factory resets for the modem, router and extender. I had the router and extender connected with the app. When I went to connect the modem to the app that’s when the trouble began. All three devices are Netgear. The modem is the C7000v2, the router is R8000. I’ve deleted the app and reinstalled it. It does not let me sign in if I start the set up with the modem, if I start the set up with the router it works, but still does not let me connect the modem afterwards.

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jun 17, 2020

        Hello Ram1234, 

         

        Please use a web browser to setup the C7000v2. If you can tell us a little more about the error you're receiving or provide a screenshot we'd be able to look into it further. 

         

        Christian 

  • Gabby411's avatar
    Gabby411
    Tutor
    Oct 14, 2020

    Can't log in or reset password and if I have to purchase a new modem router for my Apple laptop and devices...I'm done with Netgear.

    Drownedziggy wrote:
    Nighthawk app is broken

    Login password not accepted no matter how many times I change to a new password. This started after having issues with the new update to the nighthawk app.

    I was told to uninstall app and reinstall app .

    Now I can not sign in no matter what new password I use. All I get is a notification saying that something went wrong and try again. Very frustrating I deleted the app until this gets fixed.


     

    • Gabby411's avatar
      Gabby411
      Tutor
      Oct 14, 2020

      I'm also done with Netgear also. Even this community blog is the worst I've come across as far as begging for some help with.