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Forum Discussion

britman98's avatar
britman98
Guide
Oct 13, 2020

Nighthawk App

The Nighthawk app keeps telling me that my wifi router is not supported.
plemans's avatar
plemans
Guru - Experienced User
Oct 13, 2020

What modem do you have? 

What firwmare is on your router? 

do you have the R6900 you put in your signature? 

Are you connected to its wifi when opening the app? 

  • britman98's avatar
    britman98
    Guide
    Oct 13, 2020
    Yes router is R6900P and connected to the internet, tells me there is no internet connection and then Nighthawk app does not support this router!
    • plemans's avatar
      plemans
      Guru - Experienced User
      Oct 13, 2020

      Modem using? 

      Firmware on router? 

      Everything else works other than the app?

      • britman98's avatar
        britman98
        Guide
        Oct 13, 2020
        Modem is a spectrum modem, no manufacturer name on it just property of Charter communications! Firmware is: V1.3.1.64_10.1.36. Yes everything else seems to be ok!