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Forum Discussion
britman98
Oct 13, 2020Guide
Nighthawk App
The Nighthawk app keeps telling me that my wifi router is not supported.
plemans
Oct 13, 2020Guru - Experienced User
What modem do you have?
What firwmare is on your router?
do you have the R6900 you put in your signature?
Are you connected to its wifi when opening the app?
britman98
Oct 13, 2020Guide
Yes router is R6900P and connected to the internet, tells me there is no internet connection and then Nighthawk app does not support this router!
- plemansOct 13, 2020Guru - Experienced User
Modem using?
Firmware on router?
Everything else works other than the app?
- britman98Oct 13, 2020GuideModem is a spectrum modem, no manufacturer name on it just property of Charter communications! Firmware is: V1.3.1.64_10.1.36. Yes everything else seems to be ok!
- plemansOct 13, 2020Guru - Experienced User
Sometimes spectrum installs modem/router combo devices.
There should be some model number on the label for it.
Also, you can use the browser to access/modify the router.