NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
larryis1
Jan 11, 2021Star
Nighthawk application stopped working on iPhone and iPad, HELP
I have been using the latest version of The nighthawk application on my iPhone and iPad, iOS 14.3. Recently the application no longer retains my password and when I can get the application to try to ...
Tucson_Jim
Jan 26, 2021Star
Same problem latest version of app on IOS is unable to communicate with the router. Fails to get device list, router specifics, even unable to reboot router. Router is functional however as we have been using for several days. Seems latest app is flawed. Even signing it,the app does not remember me.
larryis1
Jan 26, 2021Star
Tucson_Jim wrote:Same problem latest version of app on IOS is unable to communicate with the router. Fails to get device list, router specifics, even unable to reboot router. Router is functional however as we have been using for several days. Seems latest app is flawed. Even signing it,the app does not remember me.
It is sad that Netgear keeps on putting out applications that are defective and causing their users to have to install uninstall reinstall and continue to try where the application has zero chance of working. Netgear should test its applications thoroughly before releasing. I personally have wasted way too much time trying to use this poorly designed and ineffective application.
- michaelkenwardJan 26, 2021Guru - Experienced User
larryis1 wrote:
It is sad that Netgear keeps on putting out applications that are defective ....In this case, Netgear did not put out a defective application. Apple made changes that broke the thing.
Netgear's crime is not having a clear enough crystal ball to know what Apple would do and not responding quickly enough. But that too may be down to Apple, which is famous for giving other brands a hard time.
- frenchcamp49erJan 26, 2021Star
I can confirm its not an iOS 14 problem. I also installed on an iPhone with 12.1.5 and get the same errors I get in iOS 14, I thinks its a Netgear firmware issue
- Tucson_JimJan 26, 2021Star
Interesting since we just had a firmware update. Wish the netgear folks would chime in and help us out here. I have invested a lot in netgear HW, modems & routers, would hate to lose faith now.
- Tucson_JimJan 26, 2021Star
OK, I can agree with the Apple comment. However it is unsettling when these situations occur,especially immediately (in my case) following a firmware update. It would be beneficial to the community if some notice of this situation was made as we are now so dependent on these devices. My immediate thought was that my router was no longer functioning as it should and I startled thinking of alternatives (and other devices to replace it), especially when rebooting the router failed to clear this up.
- larryis1Jan 26, 2021StarI agree with your comment fully. The lack of response from Netgear to discuss and or resolve this software issue leaves its users believing that the cause maybe their hardware or their smart devices. This causes a tremendous immeasurable waste of user time. Netgear needs to step up and needs to communicate way more effectively than it has. This problem still remains unresolved to this date.