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steelgrooves's avatar
steelgrooves
Tutor
Jun 22, 2020

Nighthawk iOS App Logon Timeout

I have been using the Nighthawk app since it was released and have had no problems until today. When logging in I get to the step to enter the router admin credentials and the error "Logon timed out, please try again. If the issue persists, try rebooting your device."

I can login no problem through url in a web browser so I know the credentials are correct.
Tried logging in on multiple iOS devices
Ive restarted my router, iPhone, iPad
Ive deleted and reinstalled the app

I just began using the Netgear Armor feature so I'd like to get this sorted out. 

Any help is appreciated. 


2 Replies

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  • steelgrooves's avatar
    steelgrooves
    Tutor
    Jun 22, 2020

    Nevermind I got it sorted.

    Deleted the app on iPhone
    Rebooted the router 
    Installed app 

    Was able to sign in. I did all this earlier but not in this order and it did work. Not sure if it was a fluke or what. Hope to get my router patched soon. 

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jun 24, 2020

      Hi steelgrooves, 

       

      Thanks for sharing your experience as it may help others. 

       

      Christian