NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk R7000 - Password Retrieval FAIL
Trying to log into the online Netgear Genie. Can't remember the password. Password retrieval says to enter the serial number from the router. I do that but it does NOT allow me to activate the CONTINU...
Roberteddy wrote:
Something wrong with the site itself?
The "site" is the browser's control interface for your router.
The password for the online Netgear Genie (MyNETGEAR?) may not be the same as the password for the router.
But which genie are we talking about here? Desktop app, Android app? Something else?
What are you signing into? MyNETGEAR? Router Login?
It's the routerlogin.net site. If I remember right it has more functionality than the desktop app.
If you need to recover your password, the first thing they ask for is the serial number from the label. For some reason, entering the serial number isn't triggering the "Continue" button. It stays grey and non functional.
Roberteddy wrote:
It's the routerlogin.net site. If I remember right it has more functionality than the desktop app.
That's true. But as I explained, it isn't so much a "site" as access to the local control interface.
Take us through the clicks you have to go through to get this request for the serial number.
1 Type routerlogin.net into browser (I'm using Chrome)
2 Login screen appears
3 Type default user
4 Because I have apparently forgotten the pass, I hit "Cancel"
5 Password recovery page opens, asking for router serial number.
