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andy321's avatar
andy321
Tutor
Sep 11, 2021
Solved

Nighthawk RAX45 Device Manager "Sorry the action was failed Please try again. (code: CDIL-API-FAIL)

Nighthawk RAX45 router, when going to the Device Manager in the iOS app returns error "Sorry the action was failed Please try again. (code: CDIL-API-FAIL)"

Using the latest firmware version (1.0.3.96_2.0.59) and latest app version. (2.11.0.11)

 

Thoughts?

  • On my MR80 + MS80 satellites,I did solve it by creating a new account (using an alternate email address).

    Step1 Delete the App (I'm on iOS)

    Step2: Reinstall the App

    Step 3: Open teh App and cretae a new account with an alternate email address.

     

    I'm quite positive that steps 1 and 2 were not needed. Looks more like a sort of profiel corruption on Netgear's servers.

     

    All back to normal with normal with the list of devices showing up properly.

     

    I did report the bug too with the bug report feature in the App.

2 Replies

  • On my MR80 + MS80 satellites,I did solve it by creating a new account (using an alternate email address).

    Step1 Delete the App (I'm on iOS)

    Step2: Reinstall the App

    Step 3: Open teh App and cretae a new account with an alternate email address.

     

    I'm quite positive that steps 1 and 2 were not needed. Looks more like a sort of profiel corruption on Netgear's servers.

     

    All back to normal with normal with the list of devices showing up properly.

     

    I did report the bug too with the bug report feature in the App.