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Forum Discussion
Nighthawk Tech Support Pricing Structure
I would like to understand Netgear’s pricing structure as to why they only offer a pricing structure that includes all Nighthawk products plus any other products not made by them. They claim this is a...
So you're arguing because netgears support plan doesn't cover products not made by them?
I'm sorry, but I sure wouldn't want a warranty for my car from a networking company. Thats basically what you're asking. Netgear is a networking company and not a warranty company. If you're wanting group warranty/support coverages, go through a warranty company like square trade and use them for all your warranty/support issues.
No. You mis-understood my post. I am saying the opposite of what you mentioned. Netgear is structuring their pricing based on Nighthawk products + NON Nighthawk products. Do you agree with that statement?
They only offer one pricing structure. If users already are paying for product support on NON-Nighthawk products, why would they want to pay twice, the portion that you get with their pricing structure (Nighthawk + Non-Nighthawk) plus what you already are paying for these other Non-Nighthawk products you own.
Let me restate this in a different way.
Lets say you own a computer that you bought from Best Buy and you are paying for a tech plan to support that computer. Why would I want to pay Netgear for those services? I am already paying for that service on my other plans.
The point is, because of the one structure pricing, they are charging you more, they aren’t offering this service for free? Their price structure is higher to accommodate that extra service, than what is should be if it were for only Nighthawk products.
That was my main point, they need to offer two pricing structures:
Option 1: Nighthawk products only, this should cost less. This would cover customers who have other tech plans and don’t need this extra service for NON-Nighthawk products.
Option 2: Nighthawk products plus other Non-Nighthawk products, this should cost more. This would cover customers who don’t have any other plans but want to take advantage of getting other products covered through a tech plan.
So, Netgear is ignoring the USE CASE when their customers are already paying for other plans that are covered on other NON-Nighthawk products.
They only offer one pricing structure. If users already are paying for product support on NON-Nighthawk products, why would they want to pay twice, the portion that you get with their pricing structure (Nighthawk + Non-Nighthawk) plus what you already are paying for these other Non-Nighthawk products you own.
Let me restate this in a different way.
Lets say you own a computer that you bought from Best Buy and you are paying for a tech plan to support that computer. Why would I want to pay Netgear for those services? I am already paying for that service on my other plans.
The point is, because of the one structure pricing, they are charging you more, they aren’t offering this service for free? Their price structure is higher to accommodate that extra service, than what is should be if it were for only Nighthawk products.
That was my main point, they need to offer two pricing structures:
Option 1: Nighthawk products only, this should cost less. This would cover customers who have other tech plans and don’t need this extra service for NON-Nighthawk products.
Option 2: Nighthawk products plus other Non-Nighthawk products, this should cost more. This would cover customers who don’t have any other plans but want to take advantage of getting other products covered through a tech plan.
So, Netgear is ignoring the USE CASE when their customers are already paying for other plans that are covered on other NON-Nighthawk products.