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Forum Discussion
Nighthawk Tech Support Pricing Structure
I would like to understand Netgear’s pricing structure as to why they only offer a pricing structure that includes all Nighthawk products plus any other products not made by them. They claim this is a...
Copejack wrote:
It is NOT based on time. It is based on monthly plans of 6 months or 12 months.
There is an internal inconsistency there, with two sorts of time.
I suspect that what you meant to say was:
"It is NOT based on time spent working on a particular problem."
Yes, my reference to time was a response to how it was phrased by the person who first responded. Since, I felt like I understood his reference, I didn’t need to be more explicit with my response.
Now, that we are all clear about “time”, we can focus back on my main point, pricing structure.
Let me illustrate another example: Let’s say that I want to get my house painted. I get two quotes, one from company A and one from company B.
Ok. The quote from company A is for paint supplies and labor for $xxxx.xx dollar amount. Now, the quote from company B is for paint supplies, HVAC supplies, plumbing supplies, and labor for $xxxx.xx dollar amount.
Key point: I only want my house painted.
Tell me which quote is probably going to be higher quid pro quo?
You may be asking yourself, why does the second quote have HVAC and Plumbing supplies in it when I only want my house painted? That is a great question, I am glad you asked.
The problem with how Netgear (Gearhead) wants to structure their pricing is by adding extra services that you don’t need. I respect the fact they they are capable of servicing my other devices that are not theirs, but they don’t offer me an opportunity to choose.
If they had two options:
1. Painting my house only.
2. Painting my house , fixing my HVAC, fixing my plumbing
I would then appreciate this more because I could choose the services I wanted.
That is the problem with how Netgear (Gearhead) wants to structure their pricing (option 2). They don’t offer option 1.
Keep in mind, because they only offer option 2, it is reasonable to assume that the price they are charging is higher due to the extra servicing of other devices not theirs. If I am already paying for other tech plans from different companies that are servicing those other devices, then I don’t want to incur the higher price by option 2. I only want to pay for Option 1, but I don’t get that choice.
Now, that we are all clear about “time”, we can focus back on my main point, pricing structure.
Let me illustrate another example: Let’s say that I want to get my house painted. I get two quotes, one from company A and one from company B.
Ok. The quote from company A is for paint supplies and labor for $xxxx.xx dollar amount. Now, the quote from company B is for paint supplies, HVAC supplies, plumbing supplies, and labor for $xxxx.xx dollar amount.
Key point: I only want my house painted.
Tell me which quote is probably going to be higher quid pro quo?
You may be asking yourself, why does the second quote have HVAC and Plumbing supplies in it when I only want my house painted? That is a great question, I am glad you asked.
The problem with how Netgear (Gearhead) wants to structure their pricing is by adding extra services that you don’t need. I respect the fact they they are capable of servicing my other devices that are not theirs, but they don’t offer me an opportunity to choose.
If they had two options:
1. Painting my house only.
2. Painting my house , fixing my HVAC, fixing my plumbing
I would then appreciate this more because I could choose the services I wanted.
That is the problem with how Netgear (Gearhead) wants to structure their pricing (option 2). They don’t offer option 1.
Keep in mind, because they only offer option 2, it is reasonable to assume that the price they are charging is higher due to the extra servicing of other devices not theirs. If I am already paying for other tech plans from different companies that are servicing those other devices, then I don’t want to incur the higher price by option 2. I only want to pay for Option 1, but I don’t get that choice.