Nighthawk X4 R7500v2 stopped showing parent control for individual devices after firmware upgrade

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gkumar48 wrote:

I was using Netgear Genie app which showed me a notification to upgrade to the new firmware. After upgrade, the old genie software stopped working and asked me to use Netgear Nighthawk app to connect. To my surprise the new app does not have any way to change parent control settings for invidual devices which was done earlier.

 

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The firmware update killed the Netgear genie on a number of devices. At the  moment, the Nighthawk app does not support parental controls.

You have a few options:

• use the browser interface (or the desktop genie) to manage parental controls
• use a browser on your mobile device manage parental controls
• roll the firmware back to a version that supports the Netgear genie
• wait for Netgear to update the Nighthawk app to  to manage parental controls

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gkumar48 wrote:

Complain is going to BBB so that same thing is not happening to new customers.

 

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New customers won't have this problem because they get 90-days of "free" support.