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Forum Discussion
Nighthawk X4S AC3200 - Use an app on my phone to set up?
I have yet to connect this to my Xfinity system, using their Gateway now. A friend bought a new Netgear 3.1 Modem from Amazon and when Comcast proceeded to activate it they told him it was already i...
I'm not sure that I follow your message.
Have you tried setting up your C7800 cable modem/router?
Have you experienced problems?
Many people find it easier to set these things up using the browser graphical user interface (GUI) rather than a mobile app.
A good place to start is the "quick start" guide.
If you visit the support pages:
Support | NETGEAR
you can feed in your model number and find the documentation for your hardware.
Questions about your ISP are best directed at them.
If you need more help, you might get better and quicker replies, and find other answers, over in the appropriate section for your device. That's probably here:
Cable Modems & Routers
Thank you for responding, no I have not tried to do it yet...I wont have a wifi signal until AFTER
Xfinity activates it and I hope that part goes smoothly. I havent done anything yet, afraid it will go sideways and so on plus it is in a high place in the laundry room , hard to reach, waiting for shelter in place to be over to get relative to help.
I am going to see if I take it to the office can they do it there as I have no cellular etc.
Libertas12 wrote:
Thank you for responding, no I have not tried to do it yet...I wont have a wifi signal until AFTER
Xfinity activates it and I hope that part goes smoothly.
This may not be the case. You will have wifi, but no Internet.
The idea of the app is that it connects your wifi client, the phone, to the wifi from the C7800 and then takes you through the setup process.
Libertas12 wrote:
I am going to see if I take it to the office can they do it there as I have no cellular etc.
You do not need "cellular" to set it up. You use the wifi from the C7800. Connect to that from the phone. No need to connect to the cell network.
But if you read the Quick Start guide (see link above), or the full manual, you will see that it recommends using a wired connection to the modem/router to set it up.
The Quick Start guide also has a section Activate Your Internet Service. Did you read that?