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No internet - no IP address - Internet port error
My router is a new R6620. Firmware version 1.1.0.34_1.0.1 I've restarted both the modem and the router multiple times without success. Under "Internet Connection Setup", I'm using "Optain IP...
A factory reset (using the hardware reset button) solved my problem
connect a pc to modem and verify you can surf....if yes ...go to setup...internet setup...select use PC mac address
Firstly, thank you :)
Modem is working fine.
There is another router connected to the same modem and everything is working fine.
I've connected my computer to the modem directly using a cable and I can surf just fine.
Can you elaborate a bit further why MAC address is the issue here and how using the PC MAC address would solve the problem?
long story short......................each router has a unique mac address......some isp's are a PITA and when a different MAC address is used the modem refuses to connect.....using a PC you can see any prompts the ISP uses .....like setting up the account.....resetting modem by pushing the reset button while modem is unplugged.........then waiting 5 minutes to connect router should work too.