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Forum Discussion
AzAyA
Mar 09, 2020Initiate
Not supported in Nighthawk app
I just purchased this brand new modem router and not able to get it set up in the new nighthawk app. It’s states that it’s not supported. This is a brand new top of the line modem router that was exp...
AzAyA
Mar 10, 2020Initiate
I just typed Nighthawk and this app came up so I downloaded it and tried setting it up. If my device is called Netgear Nighthawk then I would, like many others, assume that the Netgear Nighthawk app would work. Just saying. I have the Netgear Genie app and it’s working great so far.
michaelkenward
Mar 10, 2020Guru - Experienced User
AzAyA wrote:
If my device is called Netgear Nighthawk then I would, like many others, assume that the Netgear Nighthawk app would work.
You and I may think that, but Netgear needs to update the firmware on your modem/router for that to work. Sadly, your Internet service provider controls the firmware on your modem/router and most seems to be reluctant to update firmware on third party hardware.
AzAyA wrote:
I just typed Nighthawk and this app came up so I downloaded it and tried setting it up.
Wasn't there a bit of paper in the box that told you what to do?