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Forum Discussion

truongted's avatar
truongted
Aspirant
Apr 01, 2018
Solved

[Note working] Remote Access on Genie App to C7100V

Hello everyone, I have Netgear Nighthawk Voice Modem C7100V.  I have Genie App on Samsung S8+.  I turned on the Remote Access Management on Internet browser.  However, when I tried to slide the butt...
Genie
  • DexterJB's avatar
    DexterJB
    Apr 10, 2018

    Hi truongted,

     

    The C7100V is not among the supported models for the Remote Login feature as indicated on this link.

     

    Regards,

     

    Dexter

    Community Team

truongted's avatar
truongted
Aspirant
Apr 03, 2018

Sorry for bumping up this topic.  I am having really trouble to reach support from Netgear.

 

1. During 8-5 working hours, I am at work.  And, the only options I have are my phone and genie app.

2. Tech support asked me to call back when I am at home so they can assist better.  However, they don't support after 5pm Same issue applies to Chat Support.

How can I get this issue fix?  

 

This is really frustrating when you made $300 product and unable to get support.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 10, 2018

    Hi truongted,

     

    The C7100V is not among the supported models for the Remote Login feature as indicated on this link.

     

    Regards,

     

    Dexter

    Community Team