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Forum Discussion

ashutosh22's avatar
ashutosh22
Follower
Aug 04, 2017
Solved

Parent control not working (not blocking anything)

I bought Nighthawk(R) X4S R7800 and struggling to get Parent Control working for me. Firmware(v1.0.2.28) and Genie (v2.4.38)  are latest versions. I tried forums but could not find much help.   Her...
Genie
Parental Control
  • DexterJB's avatar
    DexterJB
    Aug 09, 2017

    Hi ashutosh22,

     

    1. Please make sure that you have completely disabled/disconnected your separate OpenDNS account from your connected if you have one.

    2. Apps are cannot be filtered by LPC since it only works on browsers.

    3. Does the issue persist on all devices?

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 17, 2017

Hi ashutosh22,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

nuncvideo's avatar
nuncvideo
Tutor
Sep 15, 2017

Can I jump on this thread since my issue is the same/similar.

 

 

Right now I'm completely unable in 2017 AD to find working software that lets me block my children's access to certin websites. This is simply unbelievable.

 

I recently bought an N300 WNR2000v5. After finally getting so-called Parental Controls turned on and downloading some software (thank you to Netgear support), the only features really available to me is to block my kids' computers all-or-nothing and generally filter out adult sites. I want to be able to list specific sites. I've tried adding some like youtube.com and wikipedia.org but it has absolutely no effect at all. What's going on? This seems totally basic.

 

(Also, I was using OpenDNS separately for a few years but that stopped working entirely. They say it's because I switched all my computers to use IPv6 which I did not, but apparently their stuff doesn't work if that happens. Also, I recently got this new "cheap" router because the $150 ASUS router I was using became completely inoperable with my xfinity cable modem. 

 

Please advise.

  • nuncvideo's avatar
    nuncvideo
    Tutor
    Sep 15, 2017

    Let me amend that previous post. I tried blocking huffingtonpost.com and that worked. ?

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Sep 19, 2017

      Hi nuncvideo,

       

      Did you use the Blacklist/Whitelist option via netgear.opendns.com?

       

      Regards,

       

      Dexter

      Community Team

      • nuncvideo's avatar
        nuncvideo
        Tutor
        Sep 21, 2017

        Thanks for the reply Dexter.

         

        I couldn't find the blacklist/whitelist option (UI completely changed from what I'm used to) but just as I was responding I decided to click around the netgear opendns site more aggressively and I finally found it! Thank you.

         

        (I'd humbly submit that the UI is sorta broken. The whitelist/blacklist option needs to be on the main filtering page not "Account Settings"!!!

         

        Thanks. I'll see if it works.