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Forum Discussion

ashutosh22's avatar
ashutosh22
Follower
Aug 04, 2017
Solved

Parent control not working (not blocking anything)

I bought Nighthawk(R) X4S R7800 and struggling to get Parent Control working for me. Firmware(v1.0.2.28) and Genie (v2.4.38)  are latest versions. I tried forums but could not find much help.   Her...
Genie
Parental Control
  • DexterJB's avatar
    DexterJB
    Aug 09, 2017

    Hi ashutosh22,

     

    1. Please make sure that you have completely disabled/disconnected your separate OpenDNS account from your connected if you have one.

    2. Apps are cannot be filtered by LPC since it only works on browsers.

    3. Does the issue persist on all devices?

     

    Regards,

     

    Dexter

    Community Team

kd630's avatar
kd630
Aspirant
Oct 15, 2017

I have tried everything and my parental control is not blocking anything I currently have the latest firmware installed.

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 17, 2017

Hi kd630,

 

1. What is the firmware version of the R8500?

2. Does the issue persist on all your devices?

3. Please try changing the filtering level and check if the issue will still persist.

4. Have you tried resetting the router?

 

Regards,


Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 24, 2017

    Hi kd630,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team