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Forum Discussion

sapphirestorm's avatar
sapphirestorm
Follower
Jan 06, 2016
Solved

Parental control not working

Hi I have been using OpenDNS only as Parental controls in Netgear Genie app have never worked. I would prefer to use Netgear genie so i have removed my network from the OpenDNS and I am trying to ge...
Genie
  • DexterJB's avatar
    DexterJB
    Feb 13, 2017

    Hi Hebby,

     

    Those options are the different operating modes of the router and each can be used depending on the setup of your network. If you do not have another router setup then the router mode should be the correct option.

     

    Regards,

     

    Dexter

    Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 04, 2016

    Hi @Rodwirral,

     

    1. Do you already have an existing OpenDNS account?

    2. Have you tried using another email address?

    3. Have you tried registering using another device (another computer, smartphone, tablet)?

    4. What is the model number and firmware version of the router?

    5. What version of NETGEAR Genie do you have installed?

     

    Regards,

     

    Dexter

    Community Team