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Forum Discussion

sapphirestorm's avatar
sapphirestorm
Follower
Jan 06, 2016
Solved

Parental control not working

Hi I have been using OpenDNS only as Parental controls in Netgear Genie app have never worked. I would prefer to use Netgear genie so i have removed my network from the OpenDNS and I am trying to ge...
Genie
  • DexterJB's avatar
    DexterJB
    Feb 13, 2017

    Hi Hebby,

     

    Those options are the different operating modes of the router and each can be used depending on the setup of your network. If you do not have another router setup then the router mode should be the correct option.

     

    Regards,

     

    Dexter

    Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    May 07, 2016

    Hi Seanpaul76,

     

    1. What is the model number and firmware version of your router?

    2. Have you tried setting up Parental Controls using another device?

    3. What version of NETGEAR Genie do you have installed?

    4. Did you already have Parental Controls setup before?

     

    Regards,

     

    Dexter

    Community Team