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Forum Discussion

sapphirestorm's avatar
sapphirestorm
Follower
Jan 06, 2016
Solved

Parental control not working

Hi I have been using OpenDNS only as Parental controls in Netgear Genie app have never worked. I would prefer to use Netgear genie so i have removed my network from the OpenDNS and I am trying to ge...
Genie
  • DexterJB's avatar
    DexterJB
    Feb 13, 2017

    Hi Hebby,

     

    Those options are the different operating modes of the router and each can be used depending on the setup of your network. If you do not have another router setup then the router mode should be the correct option.

     

    Regards,

     

    Dexter

    Community Team

Ceme24's avatar
Ceme24
Guide
Aug 03, 2016
I appreciate the offers to help. It still doesn't work. I will try to engage Netgear support one more time
  • Evilution's avatar
    Evilution
    Initiate
    Aug 30, 2016

    I just purchased an AC1900 and I have the same problem.  I've performed a firmware update to the latest and greatest and there is no blocking anything on this router.  All I wanted to do is prevent access to any URL that contained a particular word but that didn't work then I tried to block an entire domain like www.facebook.com and that didn't do anything either.  Looks like I'll be returning it and getting a different brand. 

    • fooliomagoolio's avatar
      fooliomagoolio
      Initiate
      Aug 30, 2016

      I managed to get it to work by the advice of others here.  I set the default level of the parental controls to HIGH.  I then verified that it was working.  i.e. I could not get to social media sites or get to x-rated content.  Then, I set individually the desired level for a device to LOW.  I was then able to get to social media sites on that device, but was still restricted on other devices.  This seems to be the opposite of how it ought to work, but it still accomplishes what I need.