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Forum Discussion

sapphirestorm's avatar
sapphirestorm
Follower
Jan 06, 2016
Solved

Parental control not working

Hi I have been using OpenDNS only as Parental controls in Netgear Genie app have never worked. I would prefer to use Netgear genie so i have removed my network from the OpenDNS and I am trying to ge...
Genie
  • DexterJB's avatar
    DexterJB
    Feb 13, 2017

    Hi Hebby,

     

    Those options are the different operating modes of the router and each can be used depending on the setup of your network. If you do not have another router setup then the router mode should be the correct option.

     

    Regards,

     

    Dexter

    Community Team

Rajtharan's avatar
Rajtharan
Aspirant
Dec 15, 2016
hi sir my netgear genie parential control not working always try again erro how to fix?but i got updated firmware
  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 20, 2016

    Hi Rajtharan,

     

    1. What is the model number and firmware version of your router?

    2. Have you tried using another device in setting up Parental Controls?

    3. Have you tried resetting your router?

     

    Regards,

     

    Dexter

    Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 26, 2016

    Hi Rajtharan,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter

    Community Team

    • ganacia's avatar
      ganacia
      Aspirant
      Jan 01, 2017

      I am experiencing the same issue. I have Net Genie app on 2 different devices and when I try to change parental controls on individual devices, it does not save them. It goes back to the default settings on the router. Is there any fix for this issue or do I need to invest in a new router? I currently have a wnr2000v3 with Firmware v1.1.2.12 Please advise, Thank you, Shoni

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Jan 03, 2017

        Hi ganacia,

         

        1. What are the devices that you have tested?

        2. What version of NETGEAR Genie app do you have installed on the devices?

        3. Are you getting an error message? If yes, what is the error message? Please provide a screenshot if possible.

        4. Was it working before?

        5. Have you tried resetting the router?

         

        Regards,

         

        Dexter

        Community Team