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Forum Discussion

sapphirestorm's avatar
sapphirestorm
Follower
Jan 06, 2016
Solved

Parental control not working

Hi I have been using OpenDNS only as Parental controls in Netgear Genie app have never worked. I would prefer to use Netgear genie so i have removed my network from the OpenDNS and I am trying to ge...
Genie
  • DexterJB's avatar
    DexterJB
    Feb 13, 2017

    Hi Hebby,

     

    Those options are the different operating modes of the router and each can be used depending on the setup of your network. If you do not have another router setup then the router mode should be the correct option.

     

    Regards,

     

    Dexter

    Community Team

Rajtharan's avatar
Rajtharan
Aspirant
Dec 15, 2016
hi sir my netgear genie parential control not working always try again erro how to fix?but i got updated firmware
DexterJB's avatar
DexterJB
NETGEAR Moderator
Dec 20, 2016

Hi Rajtharan,

 

1. What is the model number and firmware version of your router?

2. Have you tried using another device in setting up Parental Controls?

3. Have you tried resetting your router?

 

Regards,

 

Dexter

Community Team