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Forum Discussion

sapphirestorm's avatar
sapphirestorm
Follower
Jan 06, 2016
Solved

Parental control not working

Hi I have been using OpenDNS only as Parental controls in Netgear Genie app have never worked. I would prefer to use Netgear genie so i have removed my network from the OpenDNS and I am trying to ge...
Genie
  • DexterJB's avatar
    DexterJB
    Feb 13, 2017

    Hi Hebby,

     

    Those options are the different operating modes of the router and each can be used depending on the setup of your network. If you do not have another router setup then the router mode should be the correct option.

     

    Regards,

     

    Dexter

    Community Team

Rajtharan's avatar
Rajtharan
Aspirant
Dec 15, 2016
hi sir my netgear genie parential control not working always try again erro how to fix?but i got updated firmware
DexterJB's avatar
DexterJB
NETGEAR Moderator
Dec 26, 2016

Hi Rajtharan,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter

Community Team

  • ganacia's avatar
    ganacia
    Aspirant
    Jan 01, 2017

    I am experiencing the same issue. I have Net Genie app on 2 different devices and when I try to change parental controls on individual devices, it does not save them. It goes back to the default settings on the router. Is there any fix for this issue or do I need to invest in a new router? I currently have a wnr2000v3 with Firmware v1.1.2.12 Please advise, Thank you, Shoni

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jan 03, 2017

      Hi ganacia,

       

      1. What are the devices that you have tested?

      2. What version of NETGEAR Genie app do you have installed on the devices?

      3. Are you getting an error message? If yes, what is the error message? Please provide a screenshot if possible.

      4. Was it working before?

      5. Have you tried resetting the router?

       

      Regards,

       

      Dexter

      Community Team

      • ganacia's avatar
        ganacia
        Aspirant
        Jan 03, 2017
        I have tried setting specific parental controls on both an android phone and an iphone. When using the app on my phone, I get an error message that states 'failed to set parental controls filtering'. When using the app on my computer, it says it saved the changes, but when I go back in to view that specific device's settings, it has gone back to the default setting on the router. The NetGear Genie app that is on the computer is version 2.4.26 The NetGear genie app on my phone is 2.4.38 The app on my phone was just installed this past weekend. The one on my computer was installed a few months ago. When I check for updates, it says there are none. This is the first time I have tried setting specific parental controls for each individual device.