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Forum Discussion

sapphirestorm's avatar
sapphirestorm
Follower
Jan 06, 2016
Solved

Parental control not working

Hi I have been using OpenDNS only as Parental controls in Netgear Genie app have never worked. I would prefer to use Netgear genie so i have removed my network from the OpenDNS and I am trying to ge...
Genie
  • DexterJB's avatar
    DexterJB
    Feb 13, 2017

    Hi Hebby,

     

    Those options are the different operating modes of the router and each can be used depending on the setup of your network. If you do not have another router setup then the router mode should be the correct option.

     

    Regards,

     

    Dexter

    Community Team

jaymepechan's avatar
jaymepechan
Aspirant
Jan 07, 2017

I have been trying to get parental controls to actually do something and like others here it just doesn't do anything. I have set the default security to High and made sure on several devices to set it to Default so it would use that High setting. Yet, on all devices I have attached, I can still get to pretty common porn sites. I even put the domain in the into the blacklist but I can still access it from any device.  Here is my firmware version.

 

Just to answer one of the common questions here. I did check the DNS entries and they are set correctly with the 208.etc.

 

Hardware Version R6250

Firmware VersionV1.0.4.6_10.1.12
  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jan 10, 2017

    Hi jaymepechan,

     

    1. It may take a while for the settings to sync with the OpenDNS servers.

    2. If the issue persists, make sure that the devices do not have a static DNS set to them.

     

    Regards,

     

    Dexter

    Community Team

    • jaymepechan's avatar
      jaymepechan
      Aspirant
      Jan 10, 2017

      They all get their DNS from the router and gets set to the routers IP (192.168.1.1 in my case). I did set it to high and high for my computer and waiting for a while and it worked briefly. Of course, I don't want it set to high on my machine so I set it to medium and now it doesn't work again. I set it back to high thinking that is the only setting that works but that setting isn't working either anymore.

       

      Currently I have it set to moderate as that is what I eventually want it at.  My computer is set to Default level. I have had it set this way since my last message, which I believe was a couple days ago, yet I can still get to pornhub.com without a problem. Presumably that site should be blocked with these settings but they aren't.

      • jaymepechan's avatar
        jaymepechan
        Aspirant
        Jan 10, 2017

        Ok, I just tried it again and all of a sudden it started working at default settings. Hopefully it stays working. I had it on high for my ipad individually and it still wasn't working but when I set it to default (medium), it started working. On my laptop where it was working, I set it to High and then it wasn't working at all anymore. It even stopped blocking medium level stuff.